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Our hybrid support system combines smart AI Assistants with real human agents — so you always get the help you need, fast.

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If you need personalized help or have a question our AI assistant can't answer, our team is here for you. Just submit a ticket and we’ll get back to you shortly. We are also available at support@orbitailabs.com

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Frequently Asked Questions

Explore the most common questions about setup, usage, performance, and features — all in one place.

Do I need trading experience to use the bot?

No, you don't need any prior trading knowledge. The bot runs on a pre-configured strategy and manages trades autonomously, making it ideal for both beginners and pros.

Which assets does the bot trade?

The bot automatically detects whether you're trading forex, indices, commodities or crypto and adapts its risk settings accordingly. You're free to trade any symbol supported by your broker — the bot adjusts to your market.

How much profit can I expect?

We don’t guarantee returns — and no serious tool should. However, the bot is engineered to balance risk and reward through proven logic. It has demonstrated consistent profitability in live market conditions, but actual results still depend on market behavior, your risk settings, and how consistently you let it run.

Can I adjust how the bot trades?

Yes, to an extent. Depending on the plan you choose, you can configure risk level, compounding preferences, trade frequency, and other key parameters — all without touching any code.

How much time do I need to manage it daily?

Almost none. After your initial setup, the bot operates 24/7 — without the need for constant supervision or manual input.

Does the bot use AI?

While MT4/MT5 platforms do not support live AI execution, the bot’s strategy is built on AI-driven insights and pattern recognition. The intelligence is baked into the logic — refined by machine learning, executed by precision code.

What platforms is the bot compatible with?

The bot is built for MetaTrader 4 (MT4) and MetaTrader 5 (MT5), globally trusted platforms used by millions of traders for their power, flexibility, and automation support.

Can I review the strategy before purchasing?

We offer a clear explanation of how the system works. However, the detailed strategy logic is proprietary — this helps protect the system’s integrity and maintain fairness for all users.

What if I need help setting it up?

No worries. Once you choose your plan and complete your purchase, you’ll receive a step-by-step setup guide tailored to your bot. Our built-in AI Assistant is also available 24/7 on the website to walk you through the process, answer your questions, and ensure everything runs smoothly.