Refund Policy

Refund Policy

Last Updated: June 4, 2025

At OrbitAI Labs, we strive to ensure customer satisfaction with all of our AI-powered trading software and services. This Refund Policy outlines the circumstances under which refunds may be granted.

1. First-Time Purchase Guarantee

We offer a one-time refund for first-time purchases within **48 hours** of purchase, provided that:

  • You have not downloaded or activated the software license.
  • You submit a refund request within the 48-hour window.

After activation or download, the product is considered “used” and no refund will be issued.

2. No Refunds After Activation

Due to the nature of digital software and licensing, we do **not** offer refunds after a product has been activated, downloaded, or used. We encourage all users to review product details carefully before purchase.

3. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard. Your access will continue until the end of the current billing cycle. No partial refunds are issued for time unused.

4. Eligibility Exceptions

In rare cases, we may issue a refund outside this policy if:

  • You've experienced a critical technical issue confirmed by our support team.
  • Your payment was duplicated or made in error.

5. How to Request a Refund

To request a refund, please email us at support@orbitailabs.com with your order number, email used at checkout, and reason for the request. Our support team will respond within 48 business hours.

6. Chargebacks

Filing a chargeback without contacting us first may result in account suspension or permanent ban from using our services. We are committed to resolving disputes fairly and quickly.

7. Contact Us

If you have any questions about this policy or need help with a refund, contact us at support@orbitailabs.com.