Last Updated: June 4, 2025
At OrbitAI Labs, we strive to ensure customer satisfaction with all of our AI-powered trading software and services. This Refund Policy outlines the circumstances under which refunds may be granted.
We offer a one-time refund for first-time purchases within **48 hours** of purchase, provided that:
After activation or download, the product is considered “used” and no refund will be issued.
Due to the nature of digital software and licensing, we do **not** offer refunds after a product has been activated, downloaded, or used. We encourage all users to review product details carefully before purchase.
You may cancel your subscription at any time through your account dashboard. Your access will continue until the end of the current billing cycle. No partial refunds are issued for time unused.
In rare cases, we may issue a refund outside this policy if:
To request a refund, please email us at support@orbitailabs.com with your order number, email used at checkout, and reason for the request. Our support team will respond within 48 business hours.
Filing a chargeback without contacting us first may result in account suspension or permanent ban from using our services. We are committed to resolving disputes fairly and quickly.
If you have any questions about this policy or need help with a refund, contact us at support@orbitailabs.com.