Privacy Policy

Last Updated: June 4, 2025

This Privacy Policy explains how OrbitAI Labs (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website, services, and trading software.

1. Information We Collect

We collect personal information you provide when you:

• Register for an account
• Purchase a subscription or license
• Contact us via email or chat
• Use our trading bots or platform features

This may include your name, email address, billing details, and trading-related usage data.

2. How We Use Your Information

We use your information to:

• Deliver our software and services
• Process transactions and manage subscriptions
• Provide customer support and respond to inquiries
• Improve product performance and security
• Send relevant product updates, promotions, and alerts

3. Legal Basis (GDPR)

We only process your data when legally allowed. This includes when:

• You have given us consent
• Processing is required to fulfill a contract with you
• We are legally obligated to retain certain data
• We have a legitimate interest (e.g., fraud prevention, customer support)

4. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy. You may request deletion of your data at any time unless legal obligations prevent it.

5. Sharing Your Data

We do not sell your personal information. We may share data with:

• Payment processors (e.g., Stripe, Paddle)
• Email providers and support tools
• Analytics and infrastructure partners

All third-party services are bound by confidentiality and data protection agreements.

6. Your Rights

Under GDPR and other data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Object to certain types of processing

7. Cookies & Tracking

We use cookies and analytics to understand user behavior and improve our site. You may control cookie preferences through your browser settings.

8. Data Security

We implement modern security practices, including encryption and secure storage, to protect your data. However, no method of online transmission is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

For privacy-related requests, please contact us at support@orbitailabs.com.