Privacy Policy

Last Updated: September 03, 2025

This Privacy Policy explains how OrbitAI Labs (“we,” “us,” or “our”), based in Serbia, collects, uses, and protects your personal information when you use our website, services, and trading software. We are committed to safeguarding your data in compliance with the Serbian Law on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information you provide when you:

Register for an account on our platform
Purchase a subscription or license for our trading bots
Contact us via email, chat, or support tickets
Use our trading bots or platform features, including API integrations

This may include your name, email address, billing details, trading preferences, and usage data (e.g., bot configurations, trading activity logs). We may also collect non-personal data, such as device information, IP addresses, and anonymized analytics, to improve our services.

2. How We Use Your Information

We use your information to:

Deliver and maintain our software and services
Process transactions and manage subscriptions
Provide customer support and respond to inquiries
Improve product performance, security, and user experience
Send relevant product updates, promotions, and alerts (with your consent, where required)
Comply with legal obligations, such as tax reporting or fraud prevention

3. Legal Basis for Processing

We process your personal data based on the following legal grounds, as permitted by the Serbian Law on Personal Data Protection and GDPR (where applicable):

Your consent (e.g., for marketing communications or cookies)
Fulfillment of a contract with you (e.g., providing access to our trading software)
Compliance with legal obligations (e.g., retaining billing records)
Legitimate interests, such as improving services, ensuring security, or preventing fraud, provided these do not override your rights

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal requirements (e.g., tax or accounting laws in Serbia). You may request deletion of your data at any time by contacting support@orbitailabs.com, unless we are legally obligated to retain it.

5. Sharing Your Data

We do not sell your personal information. We may share your data with trusted third parties, including:

Payment processors (e.g., Stripe, Paddle) to handle transactions
Email providers and support tools to manage communications
Analytics and infrastructure partners to optimize our services
Trading platforms or exchanges (via APIs) when you use our bots
Legal authorities when required by law or to protect our rights

All third-party services are bound by confidentiality and data protection agreements to ensure compliance with applicable laws.

6. Your Rights

Under the Serbian Law on Personal Data Protection, GDPR (if applicable), and other data protection laws, you have the right to:

Access your personal data we hold
Correct inaccurate or incomplete information
Request deletion of your data (“right to be forgotten”)
Withdraw consent for processing (e.g., for marketing)
Object to or restrict certain types of processing
Request data portability to transfer your data to another service
Lodge a complaint with a supervisory authority, such as the Commissioner for Information of Public Importance and Personal Data Protection in Serbia

To exercise these rights, contact us at support@orbitailabs.com.

7. Cookies & Tracking

We use cookies and similar technologies (e.g., pixels, analytics tools) to understand user behavior, improve our site, and deliver personalized experiences. You may control cookie preferences through your browser settings or our cookie consent tool (if available). Essential cookies required for site functionality cannot be disabled.

8. Data Security

We implement modern security practices, including encryption, secure storage, and access controls, to protect your data. However, no method of online transmission or storage is 100% secure. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

9. International Data Transfers

As a Serbia-based company, we primarily process data within Serbia. If your data is transferred to third parties outside Serbia or the EU/EEA (e.g., to cloud providers or payment processors), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to comply with GDPR and other applicable regulations.

10. Third-Party Integrations

Our trading bots may integrate with third-party platforms, such as cryptocurrency exchanges. Data shared with these platforms (e.g., API keys, trading data) is subject to their privacy policies. We are not responsible for the data practices of these third parties. Please review their policies before connecting our services.

11. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it, unless required to retain it by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with the updated date. We will notify you of significant changes via email or a notice on our website at least 30 days in advance.

13. Contact Us

For privacy-related requests or questions, please contact us at support@orbitailabs.com. You may also contact the Commissioner for Information of Public Importance and Personal Data Protection in Serbia for complaints.